Quality options for parts

Our parts for Samsung, Sony, Huawei, Google Pixel, Xiaomi, Wiko, Nokia, Motorola, LG and OnePlus are always 100% original. Standard manufacturer’s warranty applies to these parts.

 

 

Standard 3-month warranty on small parts and LCDs

 

On LCDs and small parts from Samsung, Sony, Huawei, Google pixel, Xiaomi, LG, Nokia, Motorola, Wiko & OnePlus you have a standard 3-month warranty.
When returning Samsung LCDs: always send your return shipment in the original packaging. Otherwise, we will not accept the return.

Conditions for warranty on parts:
Standard 3-month warranty applies to LCDs with dead pixels and to LCDs or small parts with manufacturing and technical defects;

✔ Incorrect deliveries and DOA? Always free returns!;

✔ Warranty does not apply to impact and fall damage;

✔ Customer description of each part is always required!;

✔ 2Service does not accept returns with damage caused by a smartphone engineer;

✔ 2Service only accepts parts that were purchased at Ferrytelecom.com.

✔ Incorrect delivery

Incorrect deliveries can always be returned to us free of charge. We take care of quick processing and credit the purchase costs.

Report: within 7 days of receipt
Return period: within 7 days after report
Online report incl. description of complaint: mandatory
Refund of: purchase costs
Refund period: within 5 business days

✔ Technical defects, manufacturing defects & dead pixels

Defective articles, products with manufacturing defects or LCDs with dead pixels can always be returned to us free of charge. We take care of quick processing and credit the purchase costs.

Report: as soon as
possible within 7 days after report
Online report incl. description of complaint: mandatory
Refund of: purchase costs
Refund period: within 10 business days

✔ Transport damage

Is there transport damage? Have the carrier make a note of the damaged order, take a photo of the damage and always report this within 24 hours through your personal account under returns, to your account manager or at our SupportDesk. We take care of quick processing and credit the purchase costs.

Report: within 24 hours after delivery, incl. photo
Return period: within 7 days after report
Online report incl. description of complaint: mandatory
Refund of: purchase costs
Refund period: within 5 business days

✔ Dead on arrival

Articles that turn out to be defective upon arrival can always be returned to us free of charge. We take care of quick processing and credit the purchase costs.*

Report: within 7 days of receipt
Return period: within 7 days after report
Online report incl. description of complaint: mandatory
Refund of: purchase costs
Refund period: within 10 business days

✔ Money back guarantee

Not satisfied with the quality? If you report dissatisfaction, you are required to include the complaint description. Articles you are not satisfied with can always be returned to us free of charge. We take care of quick processing and credit the purchase costs.*

Report: as soon as possible
Return period: within 7 days after report
Online report incl. description of complaint: mandatory
Refund of: purchase costs
Refund period: within 5 business days

X Wrong order or articles no longer needed

If you have placed the wrong order or no longer need articles, you have no right of return.

* Ferry Telecom AG reserves the right to assess and reject returns. Wrongful DOA reports, articles with assembly or user traces*, products not in new condition and articles not originating from Ferry Telecom AG will not be credited! The customer is always responsible for any damage incurred during return transport to Ferry Telecom AG.

* User traces are understood to mean: any and all visible damage (scratches, dents, etc) on the surface of the LCD, which indicates damage during repair/assembly or the use of the part by the end user.